Contact our team
Support is available to assist with questions, account-related issues, technical concerns, or general feedback about betting, casino play and payments. Our team can help with registration, ID verification, deposits, withdrawals, password resets and device troubleshooting. Contact us by email or phone for quick guidance; we prioritize urgent account and payment enquiries. Complex technical faults are escalated to our technical specialists. Use the convenient channels below to reach us and track your open requests. We can also provide account status updates.
| Department | Contact |
|---|---|
| Customer support | [email protected] Phone: +1 604 289 7431 Live chat: Available during hours Response time: Within 24 hours |
| General enquiries | [email protected] Response time: Within 48 hours Business queries |
| Affiliate enquiries | [email protected] Partnerships and tracking |
| Working hours | Mon-Fri, 09:00-21:00 ET |
| Languages | English |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing this upfront helps us process requests faster and avoids delays while we verify your inquiry.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries receive a reply within one business day. Simple account and payment questions are usually handled quickly, while complex matters such as verification or fraud investigations can take longer. Response times depend on issue complexity and required checks, so please allow extra time for document review or third-party verification.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Send thoughts about games, payments, promotions or site usability and our team will review them carefully. We use user feedback to fix issues, refine features and improve the overall experience. Please share what you liked and what could be better so we can make the site more useful for Canadian players.